Refund policy
Refund & Return Policy
All JSFA JENNY SIMON fashion pieces are made to order specifically for each customer. Because of the nature of our made-to-order production, we have limited return and exchange options.
Sale Items
All sale and discounted items are final sale and are not eligible for return, exchange, refund, or store credit, except in the case of a confirmed manufacturing defect or an item damaged in transit.
Returns
For eligible full-price, non-sale items, we accept return requests within 14 days of delivery.
To be eligible for a return, the item must be:
- Unworn and unused
- Unwashed
- Unaltered
- In its original condition and packaging
- Accompanied by proof of purchase
Approved returns are issued as store credit only. We do not provide cash or credit-card refunds for customer-requested returns.
Customers are responsible for the cost of return shipping.
All returns must be approved by the JSFA Team before being shipped back. Items sent to us without prior approval may not be accepted. Once your return has been approved, we will provide the return instructions and shipping address.
Size & Exchanges
Because our fashion pieces are made to order, we do not offer direct size or color exchanges.
If you need a different size, you may request an eligible return for store credit and then place a new order for the desired size.
JSFA does not cover the cost of producing or shipping a replacement item when the original item was ordered in the wrong size or color.
We strongly recommend reviewing the size chart for each product before placing your order.
Damaged or Defective Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or is not the item you ordered, contact us at info@jsfafashion.com within 7 days of delivery, before wearing, washing, altering, or repairing the item.
Please include photographs clearly showing the issue. We may request additional information or that the item be returned for inspection.
If the issue is determined to be a manufacturing defect, shipping damage, or an error on our part, we will work with you to provide an appropriate resolution, which may include a replacement or store credit.
Damage caused by normal wear, washing, improper care, alterations, misuse, accidents, or other damage occurring after delivery is not considered a product defect.
Important
Please do not intentionally alter, damage, wash, or otherwise modify an item in an attempt to qualify for a damaged-item claim. Items returned with damage that was not present upon delivery may be denied.
Refunds
JSFA does not provide cash or credit-card refunds for customer preference, sizing issues, change of mind, or other non-defect reasons.
Approved eligible returns are issued as store credit.
Manufacturing defects, shipping damage, and fulfillment errors will be handled on a case-by-case basis as described above.
Because each JSFA JENNY SIMON piece is made to order, our return policy is designed to protect the quality and sustainability of our small-batch production while still giving our customers flexibility.